Frequently Asked Questions

CBSA eManifest Overview FAQ

Click the following link to access the CBSA eManifest overview: Click here

How Do I Register a Vessel With CBP?

For instructions, visit here: CBP Vessel Registration

Mexico Fiscal Areas (Appendix 4)

To view Mexico Fiscal Areas (Appendix 4), click here

Mexico Ports (Appendix 3) (Excel)

To view list of Mexico ports, click here

Mexico Customs Sections (Appendix 2)

To view Mexico Customs Sections (Ap. 2), click here

Mexico CAAT Codes

To view Mexico CAAT codes, click here

U.N. EDIFACT Information

For information on U.N. EDIFACT, visit here: Directories for EDIFACT

United Nations Location Codes

To view U.N. Location codes, click here

Glossary of Terms Used by U.S. Customs (Word format)

To view glossary, visit here: U.S. Customs Glossary

How Do I Renew My SCAC With NMFTA?

To renew SCAC with NMFTA, visit here: NMFTA

Container ISO Codes

To download Container ISO codes white paper, click here

U.S. Customs Disposition Codes (Word format)

To view Customs Disposition codes, click here

U.S. Customs Country Codes (Word format)

To view Customs Country codes, click here

U.S. Customs Schedule K Codes (PDF)

To view Customs Schedule K codes, click here

U.S. Customs Schedule D Codes (Word format)

To view Customs Schedule D codes, click here

FDA Harmonized Tariff Schedule Codes

To view FDA tariff codes, click here

U.S. Census Schedule B Codes

To view U.S. Census Schedule B Codes, click here

ISF Error Codes

To view ISF error codes, click here

Vessel Lloyd’s Registration Codes List

To view registration codes, click here

Lloyd’s Code Registration Search (USCG)

To search, visit here: Lloyd’s Code Search

How Do I Register With Canadian Customs?
How Do I Add or Change My Vessel That is Recorded with U.S. Customs?

For detailed intructions, visit here: Lloyd’s Request

How Do I Change My Date Format in the Graphical Interface?

For detailed instructions, visit: Date Change

Are You Having Trouble Connecting to Our Site With Windows XP SP2?
How Do I Apply For or Renew My SCAC?

For detailed instructions visit: http://www.nmfta.org/Pages/welcome.aspx

How Do I Get Rid of the Dots on My Bosanova Screen?

The Bosanova emulation software is shipped with default settings. One of these settings is called “Column Separators” which appears like dots in input fields on the screen. You can turn this feature off to make your screen a bit more readable. To turn them off, do the following:

  1. Start your Bosanova session if it is not already running.
  2. Select Options|Display from the menu at the top of the screen.
  3. In the Attributes box, click on the down arrow so you can see more values.
  4. Scroll down to number “30 Turquoise Data – Column Separators” and select it.
  5. The Column Separator button on the screen should be depressed. Click on this button to unselect it.
  6. Repeat step 5 for numbers 31 through 36.
  7. Click on the Apply button at the bottom of the screen
  8. Click on the OK button
  9. Your screen should be much cleaner now.


If you need additional help, please contact the help desk or send an email to helpdesk@vilden.com.

What Does That Customs Message Mean?

Invalid Carrier Code – This means that the SCAC code transmitted is not recognized by Customs.

Resolution: Contact your Client Rep and ensure that your letter of intent has been received and you are authorized to transmit. Upon confirmation from Customs, resend the manifest.

Invalid Country Code – This means that the country code transmitted for this bill is not accepted by Customs. Resolution: Check the following entries: Port Place file. Ensure that the origin, port of loading, port of discharge and destination codes all have valid country codes entered. Vessel Master. Ensure that the vessel master has a valid country code in the vessel flag field. Ensure that the NANDA codes used have valid country codes entered.

Invalid Voyage/Trip# – This means that the voyage number for this vessel contains spaces. Resolution: Copy vessel to a new voyage using the F20 function key on the create new vessel voyage screen. This is accessed by option AMS tables menu on the main menu and then vessel schedule. Transfer all bills from old vessel voyage to new vessel voyage using copy transfer option from the main menu. Resend the manifest.

Missing or Invalid Bill# – Bill of lading number contains spaces. Resolution: Copy bill of lading to new bill of lading number using copy transfer option from main menu.

Invalid Foreign Port – This means the Schedule K code for the port is not recognized. Resolution: Correct the Schedule K code in the port place file and resend the bill.

Secondary SCAC 1 Not AMS – This means the SCAC code used for the SNP is not recognized by Customs. Resolution: Verify the SNP SCAC and resent the manifest.

Duplicate Container for B/L – This means that the same container number appears twice in the same bill of lading. Resolution: Check the bill entry for item container and delete one of the entries showing the same container number. Resend the bill.

Invalid DDPP – This means that the Schedule D code for the port of discharge is not recognized by Customs. Resolution: Correct the schedule D code in the port place file and resend the bill.

B/L Already on File – This means that a bill of lading with this number has already been transmitted. Resolution: None. Bill has been accepted previously.

Manifest Not on File – This means that you have tried to send the bill as an amendment before the original manifest was transmitted. Resolution: Ensure that the manifest for this load port as already been sent by checking AMS History. If vessel is not in AMS History, vessel has not been sent to customs. Alternatively, select B/L inquiry taking option to search by vessel voyage, and select not sent. This will verify that the bills for this port have not yet been sent. Original manifest must be sent before amendments (delete/data change) can be accepted.

Missing Container Number – This means that there are spaces in the container number. Resolution: Ensure that all container numbers on the bill are correct with no spaces and resend the bill.

Missing Description – This means that the description for the bill has not been entered. Resolution: Ensure that there is a description entered for this bill and resend the bill.

Not Authorized to Transmit – This means that the SCAC for the company submitting the bill is not recognized by Customs. Resolution: Call your Customs Client Rep and ensure that your SCAC code has been authorized by Customs. Upon confirmation from Customs, resend the manifest.

Incorrect Conv Code – This means that they Lloyds number sent is not recognized by customs. Resolution: Verify the Lloyd’s code in the vessel master. Resend the manifest.

Incorrect Vessel Name – This means the Vessel Name sent with the Lloyds code does not match what customs has on file. Resolution: Verify the Lloyd’s code and ensure that the vessel name is spelled correctly in the Vessel Master. Resend the manifest.


I am Having Problems Connecting to e-CLEAR

e-CLEAR is a 100% web based solution and requires no special software other than a web browser. The application is testing using Internet Explorer and Mozilla Firefox.

The primary address for e-Clear (and all other applications) is http://www.vilden.com/login which uses server3.vilden.net (or If you cannot connect to this address for any reason, you will not be able to login.


If you are experiencing slowness, you can try to connect to the alternate server at the following link: