top of page

Open Positions
 

​

We are searching for a full-time Helpdesk Support Specialist to join our Customer Support Team! This role offers hybrid work scheduling, allowing for remote work and work at the Mobile, Alabama office.

​

Applicants must have knowledge/experience in NVO/Freight Forwarder operations and U.S. Customs compliance. Vilden customer support specialists need to have the knowledge base and experience to respond to customer inquiries concerning the Import/Export process.

​

This role will handle customer support activities, primarily via email through our support desk software, but potentially over the phone support may be required.

​

Job Location: Mobile, Alabama

​

Key Responsibilities:

  • Answer incoming customer service inquiries via support desk software.

  • Record and update customer support tickets/records.

  • Research and provide solutions to customer problems with Vilden’s products and questions regarding AMS/ACE, ISF filings

  • Participate in customer training.

  • Identify and escalate serious issues to technical team.

  • Other duties as assigned.

​

Attributes/Skills Required:

  • Minimum 3 years of related experience in international shipping/logistics

  • Understanding of all the supply chain participants and their roles in the transportation, documentation, regulatory requirements and delivery of freight

  • Knowledge of import and export operational activities

  • Knowledge of AMS/ACE and ISF Customs filing requirements

  • Knowledge of Documentation, Bill of Lading, Invoicing, cargo tracking, cargo releases and other relevant operational functions

  • Proficient with Microsoft Office programs and technical aptitude to learn new operating software for Freight Forwarders and Customs filings

  • Professional and polite customer service and communication skills. Ability to be to work cohesively and aid the rest of the support team.

  • Does not wilt under the stress/pressure of deadlines, problems, and changes.

​

Company Offers:

  • Medical, dental, vision coverage. Optional HSA, life insurance.

  • 401k with company provided contributions.

  • Up to 4 weeks paid-vacation.

  • Personal and professional growth, upward advancement.

  • Flexible, fun, and supportive working environment.

​

Please submit your resume at info@vilden.com

bottom of page